Returns Policy
Due to the fact that live plants have a perishable nature, we regret to inform you that we cannot accept any returns or exchanges to our nursery. As a living product, plants require specific care and environmental conditions to thrive, and we cannot guarantee that they will survive after leaving our nursery. However, we do offer a warranty policy for our products. If you receive a product that is unviable and meets the eligibility criteria for a warranty claim under our policy, we will offer store credit as compensation. This credit can be used towards future purchases from our nursery. Please note that to be eligible for a warranty claim, you must report any issues with the product within a certain time frame and follow our warranty policy requirements. (See Our Warranty Policy) Our team will assess the situation and determine if the claim meets our warranty policy's criteria.
Refund Policy
For any orders being considered for financial reimbursement (See Cancellation Policy) please allow up to 30 business days for the full review and processing time to be completed. At our company, we understand that timely refunds are important to our customers, and we strive to process them as quickly and efficiently as possible. However, we also take the security of our customers' financial information very seriously, and we have implemented robust review and processing procedures to ensure that refunds are being issued to the correct individuals and accounts. These procedures may add some additional processing time, but they are in place to protect our customers and their financial well-being. We appreciate your patience and understanding as we work diligently to review and process approved refunds.