Returns Policy
Due to the fact that live plants have a perishable nature, we regret to inform you that we cannot accept any returns or exchanges to the nursery. As a living product, plants require specific care and environmental conditions to thrive, and we cannot guarantee that they will survive after leaving our nursery. However, we do offer a warranty policy for our products. If you receive a product that is unviable and meets the eligibility criteria for a warranty claim under our policy, we will offer store credit as compensation. This credit can be used towards future purchases from the nursery. Please note that to be eligible for a warranty claim, you must report any issues with the product within a certain time frame and follow our warranty policy requirements. (See Our Warranty Policy) Our team will assess the situation and determine if the claim meets our warranty policy's criteria.
Unavailability Policy
If a pre-ordered plant becomes unavailable within the estimated shipping timeframe, a substitute plant or online store credit will be issued.