No Proration Of Shipping Cost On Multiple Orders: Under no circumstances do we agree to prorate, combine or discount the shipping costs for multiple or separate orders. Each order is considered a separate transaction, and as such, shipping fees are calculated at checkout based on the weight for that particular order. This is to ensure optimal organization of our logistics and provide the best shipping service possible to the order holder.
We work with multiple shipping companies and will select the one that is most beneficial to the shipping process for both the customer and our company. We estimate that orders will ship within the set timelines, and we will send a notification with the necessary tracking information once the order departs our nursery. However, please understand that the timelines are just an estimate and not an official shipping notification. You will receive an official shipping notification via email or text once your order is shipped from our nursery.
Please note: Due to unpredictable variables such as weather, crops, and third-party shippers, exact shipping dates cannot be guaranteed each season. We appreciate your patience and understanding as we strive to fulfill the high demand for our unique selection of quality plants each shipping season.
Shipping Costs: All shipping costs are non-compensable once orders have been processed for shipping out from our facility. This means that if you choose to cancel your order after it has been processed for shipping, we cannot compensate any shipping costs paid.
Changes to Orders: We understand that circumstances may change, and you may need to request to make adjustments to your order. Order holders agree that all orders placed are final and as is at checkout unless requested changes are approved by us first. Changes cannot be made unless the request is approved first.
If you need to make changes to your order, please contact us as soon as possible. We reserve the right to approve or deny any changes, but specifically those requested after April 1st of each season, as changes made close to the shipping season may have negative effects on our shipping schedule and inventory management.
We will review your request and determine whether the change can be accommodated. If approved, we will do our best to make the necessary adjustments to your order. However, please note that additional fees may apply for any approved changes made after the initial order is placed.
Shipping Date Requests: Please note that specific shipping dates cannot be requested or guaranteed. We understand that you may have certain preferences or requirements for shipping, but we cannot accommodate individual requests for specific shipping dates. By placing an order with us, you agree to shipping as set out in all policies, terms and conditions set out on our website. Our estimated shipping timelines are provided as a guide and are subject to change due to unpredictable variables that are part of the nursery industry each season, such as weather, crop yields, and third-party shippers.
Shipping Info and Website Policies: To ensure a smooth and satisfactory shipping experience for our customers, please refer to our shipping timelines pages and website policies for more information on the shipping of our products. We are committed to providing clear, concise, and easy-to-understand information. If you have any further questions or concerns, please do not hesitate to contact us.